A recognized entertainment organization in California is currently seeking a new Client Services Technical Support Analyst to join their team on a contract basis. In this role, the Client Services Technical Support Analyst will be responsible for handling the day-to-day fulfillment of computer and mobile device tickets and related projects.
About the Opportunity:
- Hybrid or On-site: 100% On-site in Universal City, CA
- Schedule: Monday to Friday
- Hours: 8am to 5pm PST or 9am to 6pm (PST)
Responsibilities:
- Provide end user workplace support including issue troubleshooting and resolution, upgrades and patches, new software installations and general Q&A across PC, Mac, Smart phones, Tablets, and Peripherals
- Install new workplace devices for end users including PC, Mac, Peripherals, smart phones, tablets, etc.
- Research workplace solutions where standard offerings are not available and escalate/collaborate with Technical Lead for approval
- Assist with office moves; computer and peripheral disconnect and reconnect
- Escalate high priority and complex tickets to Technical Lead and/or Client Services Manager
- Conduct PC refresh for Windows and Mac hardware:
- Complete pre-site surveys, identify requirements for any hardware or software procurement
- Image, configure and install replacement computers
- Update asset management for all deployed and decommissioned equipment
- Ensure retired device is encrypted and ready for disposal
Qualifications:
- 5+ years of recent experience providing Level 2 direct end-user support for a Fortune 500 company in a Microsoft Windows and Apple Macintosh environment
- Good knowledge of LAN/WAN protocols and configuration requirements
- Strong knowledge of Windows and Mac OS
- Strong knowledge of iPhone/iPad, Android mobile devices
