An entertainment organization in New York City is seeking a new CRM Manager to join their team. This is a fully remote contract engagement, with a monthly in office requirement (at times due to team collaboration).
About the Opportunity:
- Start Date: ASAP
- Schedule: Monday to Friday
- Hours: Standard business (37.5 to 40 a week)
- Hybrid or Remote: Can be remote, but would like someone near the NYC office to ensure they can pop in when needed
Responsibilities:
- Implement CRM strategies using Braze
- Write creative and witty copy for various marketing campaigns, ensuring brand voice consistency
- Design and optimize automated workflows and onboarding journeys to enhance customer experience and retention
- Collaborate with cross-functional teams to ensure CRM efforts align with overall marketing and business objectives
- Monitor and analyze campaign performance, providing insights and recommendations for improvements
- Perform other duties, as needed
Qualifications:
- 3+ years of Email Marketing experience (not social media or paid media)
- Must have a design eye and be comfortable with tools like Photoshop and Illustrator
- Familiarity with subscription-based services (e.g., Peloton) and retention strategies
- Strong focus on automation, push notifications, and in-app messaging
- Experience with customer journey mapping (e.g., campaigns tied to content)
- Strong copywriting skills, especially for email campaigns
- Independent and proactive — able to manage projects with minimal check-ins
- May be asked to provide 1–2 samples of past email copy
Desired Skills:
- Braze experience (other platforms like Salesforce or IBM Watson Automation)
