A recognized banking services company in New York is actively seeking an experienced professional to join their growing team as their new Director of Technology Resilience & Service Continuity Lead. In this role, the qualified professional will be responsible for overseeing a comprehensive program that ensures technology services remain available, resilient, and recoverable.
Responsibilities:
- Develop and maintain a Technology Resilience Strategy aligned with regulatory expectations and industry frameworks
- Define and refine Tech Resilience and Service Continuity Policies, Frameworks, and Standards across the organization
- Coordinate with Business Continuity Management on the planning, execution, and continuous improvement of Disaster Recovery (DR) Testing and IT Continuity programs
- Partner with infrastructure, application, and business teams to ensure DR plans are effective, up-to-date, and tested regularly
- Support Business Impact Analysis (BIA) reviews and risk assessments to identify resilience gaps in Tier 1, ,2 and 3 applications
- Oversee the the company's Data Center Strategy, including Data Environment and Physical Access Control
- Provide executive sponsorship and support to the Technology Service Resilience program in the form of funding and resources, and ensure the Technology Service Resilience program alignment with Business resilience strategies and business objectives
- Measure the technology resiliency requirements, management process, and develop plans for appropriate corrective action
- Coordinate the Senior Management reporting and Committee presentations.
- Work with the Technology Governance and Controls team as well as a second line of defense to define relevant KRI/KPIs to measure program health
- Provide ongoing visibility to program status (key decisions, dependencies, issues, risks, metrics, etc.) to all stakeholders
- Anticipate and remove obstacles that slow down or prevent program teams (or projects) from delivering on program outcomes
Qualifications:
- 10+ years of professional experience in business continuity, crisis/emergency management, project management, financial services environment, or related role
- Bachelor's Degree in Technology and/or Business-related area
- Knowledge of US regulatory requirements for resiliency (FFIEC, OCC, Federal Reserve)
- Proven experience building and maturing resiliency programs from the ground up
- Basic understanding of IT Technology environments, including architecture, engineering design and development, service design, operations and delivery, disaster recovery, and application architecture
- Excellent leadership, business acumen and ability to effectively manage and lead a multidisciplinary team
- Strong leadership skills with demonstrated success in leading cross-functional teams and managing complex projects
- Excellent communication and presentation skills
Desired Skills:
- MBA
- Prior experience working with IT Leadership (CIO, CTO, IT Director), business leadership (CFO, COO, Business Unit President), or Risk and Audit offices
- Knowledge of the Demand Planning and Forecasting disciplines
- Knowledge of IT functions and IT Operations, and how IT enables the business through effective Strategic Planning, Governance, and Management disciplines
