A Fortune Top 50 financial services company is seeking a highly motivated Employee Services Advisor for our client in Pensacola, FL.
Responsibilities:
- Provide guidance and support across various shared services functions to optimize operations and resolve employee inquiries
- Answering phone calls/making phone calls- providing employees with information and guidance
- Handling cases that are submitted by employees with sometimes complex information and guidance
- Reviewing and updating separations in Oracle-HCM
- Working closely with vendor, other contractors, and advisors that are processing disability payments
Qualifications:
- 2+ years of experience in a Shared Services, HR Operations, or Employee Support role
- Solid understanding of Shared Services models and service delivery best practices.
- Experience working with HR systems such as Oracle HCM or similar platforms.
- Knowledge of disability claim processes and general compliance/regulatory standards related to employee leave
- Proven ability to handle sensitive employee inquiries with professionalism, discretion, and accuracy
- Excellent verbal and written communication skills, with a customer-focused approach
- Strong problem-solving and case management skills, with the ability to interpret and relay complex information clearly
- Comfortable managing inbound and outbound calls to provide timely support and guidance to employees
- Ability to collaborate effectively with third-party vendors, internal teams, and other stakeholders
- Detail-oriented with strong organizational and follow-up skills
