A financial services firm has a great opportunity awaiting a new Genesys Developer. This person can sit in Charlotte, NC or Detroit, MI.
Responsibilities:
The Genesys Developer will:
- Design, develop, deploy, and support constantly evolving IVR based on business requirements
- Analyze the business requirements and assist technical leads and Product Owners with defining the acceptance criteria for the features that are being developed
- Work collaborative with other IT teams, such as middleware and salesforce engineering
- Work with agile team to create, write, and execute testing plans
- Work with the Development and Operations teams to isolate, troubleshoot, and develop solutions for production issues
- Perform other duties, as needed
Qualifications:
- Hands-on experiencing developing IVR leveraging Genesys Cloud CX Architect tool
- Design, development, and support experience with Genesys Cloud CX outbound predicative agent and IVR based dialers
- Experience with implementation and consumption of API/Web Service back-end services (REST, GraphQL, Json, etc.)
- Understanding of authentication methodologies (Oauth, SAML, etc.)
- Experience with Genesys configuration related to agent desktop scripts, data tables, schedules, etc.
- Familiar with working using agile methodologies to work with stake holders to gather requirements, develop, and deploy solutions
- Great interpersonal skills
- Excellent communication skills (written and verbal)
- Strong attention to detail
- Highly organized
Desired Skills:
- NLU and Voice bot experience is a plus (Google Dialogflow, Genesys Dialog Engine Bot Flows, Amazon Lex)
- Experience with implementation and supporting Genesys WFM and Reporting
- Experience with Cyara Velocity and/or Cyara Cruncher testing tools
- Experience with CICD pipeline tools, such as Github, BitBucket, Jenkins, Terraform, CX as Code
