A leading healthcare organization in Nashville, TN, is currently seeking a dedicated Customer Service Support Specialist. This position provides a vital role in supporting the clinical team and acting as a resource for members regarding disease prevention and benefit education.
About the Opportunity:
- Hybrid or Remote: Not specified
- Shift: Not specified
- Schedule: Not specified
- Hours: Overtime as needed
- Setting: Healthcare organization
Responsibilities:
The Customer Service Support Specialist will be responsible for:
- Conducting educational telephone calls to advise members on available benefits, services, and programs.
- Completing health needs assessments and referring members to appropriate health management programs.
- Reaching out to members with care gaps, motivating compliance, and aiding in provider location and appointment scheduling.
- Managing system work queues and screening identified members for various eligibility and service inquiries.
- Facilitating research and analysis on inquiries and/or complaints related to processes and member incentives.
Qualifications:
- 2 years of experience in a customer service support role required.
- Associate's Degree in education, communication, or health-related field, or equivalent work experience.
- Proficient interpersonal and organizational skills.
- Independent decision-making and problem-solving skills.
- Strong knowledge of medical terminology.
- Excellent oral and written communication skills.
- Self-motivated with effective time management abilities.
- Ability to work both independently and as part of a team.
Desired Skills:
- 2 years of relevant experience
- Knowledge in medical terminology
- Strong customer service skills
- Ability to manage multiple tasks and set priorities
- Creative problem-solving abilities
