A pharmaceutical company in Pennsylvania is actively seeking a new IT Support Associate to join their growing team. In this role, the IT Support Associate will be responsible for troubleshooting and repairing computer systems, hardware, off-the-shelf (OTS) software, and computer peripherals.
About the Opportunity:
- Assignment Length: 6+ months
Responsibilities:
- Perform desktop support, i.e., hardware, software, network, printers, scanners, and audio-visual (A/V) equipment, for all internal users, both on-site and remote
- Perform onboarding & offboarding of all personnel concerning deploying & recovering laptops and supporting IT peripheral equipment
- Image, configure, and deploy Windows 10 workstations
- Troubleshoot Microsoft Office 365, Adobe Acrobat, Call Center software Five9, and other proprietary software as needed
- Proactively troubleshoot production issues as needed and identify and capture root causes, action items, and lessons learned after all incidents and infrastructure events
- Enforce company security procedures and policies by ensuring all workstations meet security guidelines
- Work to meet all Service Level Agreements (SLAs) for production systems
- Assist the extended IT Infrastructure Team as needed
- Perform other duties, as needed
Qualifications:
- 6+ months of experience with IT Infrastructure functions
- Associate’s Degree
- Experience with Windows 10 workstations, printers, and basic networking
- Solid understanding of desktop systems and OTS applications
- Excellent hardware skills with an understanding of Dell & Lenovo laptops, peripheral equipment, printers, basic networking, and other competencies to resolve issues promptly
- Ability to troubleshoot and fix Tier 1 & 2 IT-related issues
- Excellent knowledge of Windows 10, Active Directory, Group Policy, DNS, and DHCP
- Good knowledge of cloud-based infrastructure support tools and technology
- Excellent customer service skills
- Strong written & verbal communication
Desired Skills:
- Bachelor’s Degree in Computer Science, Engineering, and/or a related field
- MCSA, A+, Net+ certifications
- Healthcare IT Infrastructure and HIPAA compliance experience
- Experience with the support of Apple Macs and mobile devices in a corporate environment
