A pharma company in the Greater Philadelphia area is actively seeking a new IT Support Specialist to join its growing team. This full-time, onsite position is ideal for a tech-savvy professional with strong troubleshooting skills, a customer-first mindset, and experience supporting macOS, iOS, and Windows 11 environments.
About the Opportunity:
- Schedule: Monday to Friday
- Hours: 8am to 5pm
- Setting: Onsite
Responsibilities:
- Deliver in-person and remote technical support for macOS, iOS, and Windows 11 systems
- Set up, configure, and maintain desktops, laptops, and mobile devices
- Manage Microsoft 365 applications, including Outlook, SharePoint, Teams, and OneDrive
- Troubleshoot and resolve issues related to operating systems, software, printers, and other peripherals
- Accurately document incidents, troubleshooting processes, and resolutions
- Support onboarding and offboarding processes: account setup, device preparation, and user orientation
Qualifications:
- 3+ years of IT support experience in mixed Apple and Windows environments.
- Technical proficiency with macOS (Ventura, Sonoma), including Apple M-series hardware
- Experience with iOS configuration and support, including Apple ID/iCloud setup
- Windows 11 expertise with knowledge of imaging and end-user environment management
- Strong working knowledge of Microsoft 365 (especially Exchange Online and Teams)
- Experience with Azure Active Directory / Entra ID
- Previous experience with Networking fundamentals (e.g., DHCP, DNS, LAN/WAN)
- Experience with Conference room AV and office printer management
- Familiarity with endpoint security best practices, including: FileVault; BitLocker; Antivirus solutions and, Multi-factor authentication (MFA) configuration
Desired Skills:
- Relevant certifications such as CompTIA A+, Microsoft MD-102, or Apple ACSP
- Experience with IT service management (ITSM) platforms like Freshservice or ServiceNow
