A growing organization in Englewood Cliffs, NJ is currently seeking an L1 & L2 Tech Support professional for a contract-to-hire position with potential for extension and conversion. This role requires providing technical support to ensure seamless IT operations.
About the Opportunity:
This section helps highlight specific details about the role.
- Hybrid or Remote: Hybrid (rotating schedule)
- Shift: Open to night and weekend shifts
- Schedule: Rotating
- Hours: Full-time
- Setting: Broadcast operation, 24/7 availability
Responsibilities:
The L1 & L2 Tech Support will be responsible for:
- Serving as the first line of support for all incoming IT incidents and service requests
- Responding to phone calls, emails, and ticketing system submissions promptly
- Troubleshooting and resolving hardware, software, network, and application issues
- Guiding users through step-by-step solutions and providing “how-to” assistance
- Escalating unresolved or complex issues to L2 support
Qualifications:
- 1–2 years of IT helpdesk or technical support experience preferred
- High school diploma or equivalent required; advanced degree preferred
- Relevant certifications such as CompTIA, Microsoft, or Cisco (preferred)
- Familiarity with Windows, MacOS, Office 365, and common business applications
- Basic understanding of networking concepts (DNS, DHCP, VPN, Wi-Fi)
- Experience with ticketing tools like ServiceNow, Jira, or Zendesk
- Strong communication and customer service skills
- Ability to multitask and prioritize effectively in a fast-paced environment
Desired Skills:
- 1–2 years of additional IT support experience
- Advanced degree in a related field
- Additional relevant certifications
- Experience with advanced networking
- Strong analytical and problem-solving skills
