Enterprise Operations Center Analyst
A recognized Utility Company in Richmond, VA is seeking an Enterprise Operations Center Analyst to join their staff. For further information about this position please apply!
About the Opportunity:
Location: Richmond, VA. On-site 3 days a week (Wednesday-Friday) with 1 Saturday a month.
Contract to Hire
Hours: 6:30am-6:30pm.
Responsibilities
• Monitoring and incident response: Actively monitor network performance, security applications, and other IT assets for alarms, alerts, and potential security threats or incidents.
• Incident Triage and Resolution: Investigate alerts, prioritize incidents based on severity and impact, perform initial analysis to determine root causes, and execute appropriate incident response actions to resolve issues promptly.
• Troubleshooting and Maintenance: Troubleshoot issues related to network operations and telecommunications infrastructure, perform remote maintenance on enterprise equipment, and analyze alarm systems and trouble reports to ensure optimal system functioning.
• Collaboration and Communication: Work closely with other IT teams, security teams, business partners, and external vendors/carriers to coordinate incident resolution, provide updates on system status, and ensure effective communication and collaboration to meet operational goals.
• Documentation and Reporting: Maintain accurate records of incidents and service requests in service management tools, generate reports on events, trends, and issues, and assist in creating/revising Standard Operating Procedures (SOPs).
• Security Administration and Support: Assist in handling business and IT emergencies (including disaster recovery), provide security administration services, and support for the enterprise service desk.
Qualifications:
• Strong technical aptitude and understanding of IT networking and telecommunications.
• Experience working in a Network Operations Center or Security Operations Center environment.
• Knowledge of server and database management (Microsoft or Linux), cloud technologies, disaster recovery, remote access solutions, TCP/IP, and network monitoring tools (e.g., SolarWinds, Nagios) is often preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent written and verbal communication skills.
• Ability to prioritize tasks, multi-task effectively, and work well under pressure.
• Proficiency in using ticketing systems and monitoring tools is essential.
• Ability to work independently and collaboratively in a team environment.
• Flexibility to work shifts, including nights, weekends, and holidays, in a 24/7 environment may be required.
Preferred:
• Familiarity with MPLS traffic.
