A Fortune Top 50 financial services company is seeking a highly motivated Program Assistant to work remotely for our client in Vienna, VA.
About the Opportunity:
- Start Date: ASAP
- Assignment Length: Temp ongoing
Overview:
- Managing team member cases, processing reimbursements, coordinating registrations, and facilitating payroll interactions related to educational benefits.
- Ensure a smooth and efficient experience for employees pursuing educational development through the program.
- Serve as a point of contact for team members participating in the education assistance program.
- Track and manage individual cases from submission through completion.
- Provide timely responses to inquiries and support requests.
- Review and verify documentation for tuition and fee reimbursements.
- Ensure compliance with program policies and eligibility criteria.
- Coordinate with finance and payroll teams to process payments accurately and on time.
- Assist team members with course registration processes when applicable.
- Maintain records of approved institutions, programs, and courses.
- Monitor deadlines and ensure timely submission of required documentation.
- Collaborate with payroll to ensure accurate tax treatment of reimbursements.
- Maintain confidentiality and compliance with data privacy and employment regulations.
- Support audits and reporting requirements related to the program.
- Identify opportunities to streamline processes and enhance the employee experience.
- Assist in updating program materials, FAǪs, and internal communications.
- Support data collection and reporting for program evaluation and improvement.
Qualifications:
- Bachelor’s degree in business administration, Human Resources, or a related field (or equivalent experience).
- 2+ years of experience in program administration, HR operations, or employee benefits.
- Strong organizational skills and attention to detail.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and experience with ServiceNow or case management systems.
- Familiarity with payroll processes and education reimbursement policies is a plus.
Preferred:
- Customer-focused mindset with a passion for supporting employee development.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience working in a corporate HR or learning and development setting.
