A recognized media services company is actively seeking a new Sales Cloud Product Owner/BA to join their growing team.
About the Opportunity:
- Assignment Length: 6+ months (contract with potential for conversion)
- Setting: Remote (but commutable to New York City or Los Angeles)
Responsibilities:
- Equip the Sales and potentially other customer-facing teams with the knowledge, skills, and resources needed to effectively utilize the CRM system and drive business results
- Analyze technical parts of sales processes, identifying digital bottlenecks, and implementing improvements to streamline workflows and accelerate sales cycles
- Ensure that the products and services comply with regulatory, company standards, and customer expectations
- Identify the technical necessities for potential projects and document the issues and feasibility
- Implement and manage sales enablement technologies and tools (Sales Cloud CRM
- Document all processes and update the wiki as needed
- Perform product demonstrations & produce user manuals
- Observe and formulate ways of improving sales efficiency
- Use performance data to identify knowledge or skill gaps across the sales and admin teams
- Communicate and coordinate Sales Cloud changes to the Marketing Cloud Enablement team
- Communicate and coordinate Sales Cloud integration and data processing requirements with the Marketing Cloud Enablement team for integrated lead capture and scoring
- Develop and deliver training programs for new and existing users, ensuring they have the skills and knowledge to effectively utilize the platform
- Track and analyze key performance indicators (KPIs) related to Salesforce usage and sales performance, identifying areas for improvement and optimization
- Support system administration and conduct monthly audits of license allocation
Qualifications:
- 3+ years of experience in roles such as Business Analyst, Product Owner, or Salesforce-specific BA/Product Owner positions
- Bachelor’s Degree in Business Administration, Information Systems, Marketing, or a related field
- Deep knowledge of Salesforce functionality, features, and best practices
- Excellent analytical thinking, problem-solving, and decision-making abilities
