This Systems Administrator role sits within the Technology Systems Infrastructure department of our client’s Americas Division, with a focus on supporting capital markets and securities businesses. The position is integral to ensuring the reliable operation of distributed computing systems, working in close partnership with engineering, helpdesk , and business teams.
Responsibilities
- Serve as the bridge between helpdesk and Distributed Computing Engineering to resolve infrastructure issues, escalating as needed.
- Triage and resolve Level 2 and Level 3 support incidents in a timely manner.
- Perform root cause analysis and collaborate with engineers on permanent fixes.
- Address Morning Checkout issues and contribute to improving monitoring and reporting processes.
- Document issue resolutions and procedures in a central knowledge base.
- Manage tickets and workflow using ServiceNow.
- Collaborate with IT and business teams to assess and advise on infrastructure-related problems and requirements.
- Execute assigned Distributed Computing projects and operational tasks.
- Support audits by reporting and resolving items related to systems under your care.
- Periodically assist with physical hardware tasks including rack, stack, and equipment moves.
- Work outside regular business hours when necessary to support critical functions.
Qualifications
- 5+ years of experience in infrastructure or end-user support roles.
- Proficiency with:
- Microsoft Active Directory (user, group, and computer management)
- Windows Server/Desktop OS, registry, Group Policy, NTFS /share permissions
- Microsoft SCCM , Office, SharePoint , and Teams
- Citrix Workspace / XenDesktop
- VMware vSphere
- Core networking concepts such as DNS and DHCP
- Excellent customer service, verbal, and written communication skills.
- High urgency and responsiveness, especially in trading floor environments.
- Strong multitasking and project delivery capabilities.
- Ability to follow structured processes while also identifying improvement opportunities.
- Capable of documenting procedures, requirements, and test plans.
- Strong aptitude for translating business needs into technical solutions.
- Collaborative, team-first mindset.
Desired Skills
- Experience with the following technologies and tools is a plus:
- Varonis DatAdvantage /Data Privilege
- Infoblox DNS / DHCP Management
- Enterprise Backups ( Commvault , Rubrik )
- Ivanti Security Controls
- IBM MQ
- Performance monitoring tools
- Advanced network troubleshooting (e.g., Wireshark )
